Episodes
Sunday Aug 14, 2016
Is Your Organization Ready for Change?
Sunday Aug 14, 2016
Sunday Aug 14, 2016
Whatever the size, complexity or intended scope of your intended change, it is important for you to consider change readiness because change has multiple inherent costs. Costs or risks include wasting resources, damaging organizational trust, reducing existing capacity and encountering surprise elements.
Sunday Aug 07, 2016
Creating Safe Space
Sunday Aug 07, 2016
Sunday Aug 07, 2016
So what is safe space? It refers to the quality of communication and the ability of all parties to be open and respectful of others so trust can exist. The safer the space, the more likely it is that your coworkers will share authentic views.
Sunday Jul 31, 2016
Reinvent Your Career
Sunday Jul 31, 2016
Sunday Jul 31, 2016
There are a number of reasons why leaders decide to reinvent their careers. For some, their careers have plateaued, keeping them stuck in the same position for far longer than they anticipated. Other change careers completely, starting over in a new discipline. Then there are those approaching retirement.
Sunday Jul 24, 2016
In Pursuit of Empowerment
Sunday Jul 24, 2016
Sunday Jul 24, 2016
We always hear about the importance of empowering out team, Is empowerment something leaders can do for someone else? Or do employees need to decide to empower themselves?
Sunday Jul 17, 2016
Holding a Higher Vision
Sunday Jul 17, 2016
Sunday Jul 17, 2016
Holding a higher vision of members of your team helps them to perceive themselves as they haven’t before. It helps them to trust you and each other, strengthening their willingness to go the extra mile. This is not about projecting your ideas about their potential, it is about being curious and allowing their potential to emerge.
Sunday Jul 10, 2016
Effective Customer Service Strategies
Sunday Jul 10, 2016
Sunday Jul 10, 2016
In this episode Yvette shares several effective customer service strategies for your organization.
Sunday Jul 03, 2016
Balancing Processes and People
Sunday Jul 03, 2016
Sunday Jul 03, 2016
In this episode, Yvette share the importance of balancing people and processes within your organization.
Sunday Jun 26, 2016
Why Change Matters
Sunday Jun 26, 2016
Sunday Jun 26, 2016
In this episode Yvette shares the importance of change in your organization.
Sunday Jun 19, 2016
The Power of Information
Sunday Jun 19, 2016
Sunday Jun 19, 2016
As a leader, it is important for you to keep your fingers on the pulse of the organization. It helps to know what is happening, what is about to happen and why, because your ability to answer these questions equips you with the information you need to take proactive steps.
Sunday Jun 12, 2016
The Making of an Extraordinary Team
Sunday Jun 12, 2016
Sunday Jun 12, 2016
An extraordinary team is a high performing team. They find ways of being and doing that are unique to them. This is no easy feat. Members of extraordinary teams are capable of facilitating constructive conflict, they genuinely like or respect each other, and they can balance the need to achieve results with evolving people needs.