Reinvent Your Career

July 31, 2016

There are a number of reasons why leaders decide to reinvent their careers.  For some, their careers have plateaued, keeping them stuck in the same position for far longer than they anticipated.  Other change careers completely, starting over in a new discipline.  Then there are those approaching retirement.



In Pursuit of Empowerment

July 24, 2016

We always hear about the importance of empowering out team,  Is empowerment something leaders can do for someone else?  Or do employees need to decide to empower themselves?


Holding a Higher Vision

July 17, 2016

Holding a higher vision of members of your team helps them to perceive themselves as they haven’t before.  It helps them to trust you and each other, strengthening their willingness to go the extra mile.  This is not about projecting your ideas about their potential, it is about being curious and allowing their potential to emerge.


Effective Customer Service Strategies

July 10, 2016

In this episode Yvette shares several effective customer service strategies for your organization.


Balancing Processes and People

July 3, 2016

In this episode, Yvette share the importance of balancing people and processes within your organization.