December 3, 2017
Some authors describe the personality of the organization as the culture. In psychology, a personality is the combination of individual characteristics embodies in the patterns of feeling, thinking and behaving. Leaders who can perceive these patterns can identify dysfunction that can impact the bottom line.
October 29, 2017
In this episode, Yvette shares the importance of trusting the code in your workplace.
October 16, 2017
In the modern workplace stress levels can run high. Especially in organizations that place an overwhelming burden on staff, imposing extreme targets. Burnout, to some, means constantly working, for long hours, making every effort to exceed sometimes seemingly impossible targets. In this context, it can mean being pushed to the limits, and for some, this means being in a sustained state of anxiety or fear. Tune in for ideas you can use to support your team…
October 8, 2017
In life and business there are three points-in-time you should develop the skills to identify. There is the point of no return. This is a time when it is best to keep moving forward because the cost of returning to the starting point is too great. A second point in time leaders can develop the skill to recognize is knowing when to hold onto a position despite external pressures to fall in line. Then there is knowing when to let go.
October 1, 2017
In this episode, Yvette shares several effective customer service strategies for your organization.
September 17, 2017
Are you feeling stifled in a highly controlled culture? I often encounter various cultures that exhibit control in various ways. In some of these cultures, employees are exposed to autocratic leaders whose leadership style ensures these employees will not take initiative. In fact, in some highly controlled cultures, I have encountered leaders who go as far as saying “I don’t pay you to think, just do as you are told”. I invite you to listen in to learn more about freedom cultures.