Effective Customer Service Strategies

October 1, 2017

In this episode, Yvette shares several effective customer service strategies for your organization.


A Freedom Culture

September 17, 2017

Are you feeling stifled in a highly controlled culture? I often encounter various cultures that exhibit control in various ways.  In some of these cultures, employees are exposed to autocratic leaders whose leadership style ensures these employees will not take initiative.  In fact, in some highly controlled cultures, I have encountered leaders who go as far as saying “I don’t pay you to think, just do as you are told”. I invite you to listen in to learn more about freedom cultures.


Trusting HR Employees but not the Department

September 10, 2017

This is an awkward dynamic that happens when persons within the HR department are liked or even admired and trusted as individuals, but for multiple reasons, the department they represent is not trusted.  Tune in to learn more…



Functional Incompetence

September 3, 2017

There are different types of functional incompetents in the workplace. They try to give the impression they are in control, but they dedicate hours and hours each day to staying ahead of the game. Survival drives their behaviours and they create a tense workplace.  Tune in to learn more…


Build Your Culture

August 28, 2017

When changing cultural dynamics is a priority, leaders establish a vision for transformation, but if these persons only have the benefit of experiencing a single organizational culture, authentic change is difficult because these leaders don't know what they don't know.  Yvette explores how you can overcome the obstacles to cultural enhancement and the unifying power of communication.


The Power of Body Language

August 21, 2017

In this episode, Yvette teaches us the power and importance of being mindful our body language. Our bodies often speak louder than our words.


Recognizing Your Power

August 14, 2017

In this episode, Yvette shares a story about a manager who is being constantly attacked because she is unaware that she is perceived as a threat. She is unaware that others perceive her as powerful. The story illustrates two types of players: Those who reject power and all its trapping, and those who embrace it wholeheartedly. Yvette explores how persons who reject the traditional displays of power can engage power and maintain integrity.


Keep Your Finger on the Pulse

August 6, 2017

As a leader, it is important to keep your finger on the pulse of the organization. It helps to know what is happening, what is about to happen and why. Your ability to answer these questions will equip you with the information you need to take proactive steps.


How to Move from Avoidance to Accountability

July 30, 2017

Avoidance is an action or lack of action propelled by decision or indecision.  This podcast explores the unproductive side of avoidance, why it happens and what you can do you transform your team into one that is accountable.


Team Change from the Inside Out Inbox x

July 23, 2017

There are leaders who decide on a change, plan for it, then execute the plan without giving thought to how they will develop the skills they need to execute their plans.  Building your capacity as a leader to effect change from the inside out is one way you can ensure your change projects are successful, while at the same time, building team cohesion.  Listen in to learn more…